Hawthorne Skin & Beauty Privacy Policy

Hawthorne Skin & Beauty ("we", "us", "our") is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us, including via our website, social media platforms, lead forms, and email marketing platforms such as Klaviyo and Meta.

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

Full name
Contact details (email address, phone number, address)
Date of birth
Skin and treatment preferences or concerns
Information submitted through forms, surveys or promotions
Booking history and service preferences

2. How We Collect Your Information

We collect personal information when you:

Book an appointment or treatment with us
Subscribe to our mailing list
Fill out a lead form via Meta (Facebook or Instagram)
Submit a Skin Chat form or online consultation
Enter a competition or promotion
Interact with our website, emails, or SMS communications
Engage with us on social media

We may also collect data through third-party platforms such as Meta Ads and Klaviyo for marketing and remarketing purposes.

3. How We Use Your Information

Your personal information may be used to:

Provide services and manage appointments
Personalise your experience with our clinic
Send booking reminders and service-related communications
Recommend skincare or treatment options based on your needs
Improve our services, offerings, and website
Send promotional and marketing materials via email, SMS or digital ads
Run remarketing campaigns through platforms such as Meta and Klaviyo
Respond to inquiries, feedback or complaints

You may opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or replying STOP to SMS messages.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your data may be securely stored in our clinic software, email marketing platforms (e.g. Klaviyo), CRM systems, and Meta platforms, all of which adhere to strict data protection standards.

5. Disclosure to Third Parties

We do not sell your personal data.

We may share your information with trusted third-party service providers who assist us in delivering services and marketing — including platforms such as:

Meta (Facebook & Instagram advertising)
Klaviyo (email and SMS marketing)
Appointment booking software
Website and data analytics tools

These providers are only given access to your data to the extent required for their services and are contractually obligated to handle it securely and in line with privacy laws.

6. Accessing and Updating Your Information

You may request access to, or correction of, the personal information we hold about you at any time. To do so, please contact us at the details below.

250 Hawthorne Road, Hawthorne QLD 4171

0482 099 558

angels@hawthorneskinandbeauty.com.au